As the line between healthcare and business continues to blur, the nursing professional of the future will need a skill-set that encompasses the compassionate, patient-centered focus that nurses need to be successful, while using lessons from corporate America that allow for healthcare professionals to be able to operate effectively, focusing on emerging technology, team building and performance benchmarks.
The following article offers an overview of the blend of skills needed to succeed in today’s complex healthcare environments. No longer are nurses seen as a secondary treatment option; they are now the frontline defenses, assessing critical data and making decisions that help create turn-key treatment plans for patients.
The 8 Key Nursing Leadership Skills
As well as being compassionate, patient and caring, as a nurse you also need to be able to demonstrate leadership skills from the start of your career. Currently, the healthcare system is in a state of flux, which makes planning ahead difficult. However, if you equip yourself with the right leadership qualities you can respond to the challenges and opportunities you will face in the future. With the right skills and knowledge you can take your career to the next level. Here is a list of qualities to help you get the most from your profession.
1. A global perspective or mindset
Any profession that requires working in the community needs employees who embrace diversity and are aware of cultural differences within society1. In the context of healthcare, a global perspective will help nurse leaders to respond effectively to worldwide healthcare trends and adapt them to their work on a national, regional and local level. It is by working together and sharing technologies, strategies and successes worldwide that we can begin to address global healthcare issues.
2. A working knowledge of technology
In order to operate an efficient healthcare service, you need to support it with the right technology. Electronic health records (EHRs) clinical decision support (CDS) and biometrics support daily processes and interactions in healthcare – as well as impacting the collection and use of healthcare data. It is expected that by 2020 these technologies will be commonplace, so arming yourself with the appropriate technical knowledge now will stand you in good stead for the future.
3. Expert decision-making skills
A key quality in any leader or manager is decision-making skills. Healthcare decisions based on research and empirical science are most likely to achieve the desired results. However, decisions in complex environments such as healthcare can often be hard to judge – and look set to become harder in the future2. One decision-making strategy that could be implemented by nurse leaders in the future is using ‘expert networks’; communities made up of top thinkers, researchers, managers and scientists3. Whatever the solution, the process of decision-making needs to be aligned throughout the organization if problems are going to be combated effectively4.
4. Prioritizing quality and safety
Studies suggest that the current healthcare system is let down by errors and not enough focus on patient/worker safety. This has been attributed to a culture of blame, poor communication and a lack of resources within the profession5. In the future, nurse leaders will need to adopt innovative approaches to quality and safety and integrate them into their daily processes.
5. Being politically astute
Politics surrounds us and is part of every organization – and healthcare is no different. Nurse leaders need to make the right political decisions if they are to succeed. Nurse leaders need to be able to identify the finer details of relationships, communication and informal power structures at work. By accurately interpreting these different social situations they can act appropriately when the time comes and act as role models for others.
6. Collaborative and team building skills
Good leadership is all about creating good working relationships, identifying a common purpose with colleagues and working together cooperatively. However, achieving the right balance is not always easy. The focus for nurse leaders needs to be on collaboration, becoming great role models and creating a sense of community through mentoring, clear communication and conflict management6.
7. Balancing authenticity and performance expectations
A true leader is someone who remains true to themselves and their values. Authenticity in leadership is something that today’s organizations need if they are to succeed. In a healthcare system that is increasingly focused on reaching targets and meeting budgets, nurse leaders are likely to be faced with moral dilemmas. Meeting the ever-changing expectations and priorities of stakeholders is a hard task, but by being an authentic leader, nurses can place the patient first.
8. Coping effectively with change
Being visionary and proactive when faced with a healthcare system defined by rapid change and chaos is perhaps the most important of all the qualities listed. Today’s healthcare organizations face continual change in the form of organizational restructuring, quality improvement and employee retention7. Such change brings with it feelings of pride and stress in equal measures. Nurse leaders need to embrace change, adapt to it and in doing so re-energize and empower the workforce8.
Adapted from: Huston C. (2008) Preparing nurse leaders for 2020. Journal of Nursing Management 16, 905–911 [WWW document]. URL http://onlinelibrary.wiley.com/doi/10.1111/j.1365-2834.2008.00942.x/abstract [accessed on 10 June 2014].
1 Gutpa A., Govindarajan V. & Wang H. (2008) Cultivating a Global Mindset. [WWW document]. The Globalist URL http:// www.theglobalist.com/StoryId.aspx?StoryId=6865 [accessed on 14 April 2008].
2, 4 Camillus J. (2008) Strategy as a wicked problem. Harvard Business Review 86 (5), 99–106.
3 Saint-Amand A. (2008) Building an Expert Exchange. Networks in Decision-
making. [WWW document]. URL http://conferences.oreilly.com/money2008/public/schedule/detail/2187 [accessed on 14 April 2008].
5 Jessee W. (2006) What patient safety looks like. Six steps that mark an organization that really cares about medical errors. Modern Healthcare 36 (42), 18.
6 Gratton L. & Erickson T.J. (2007) 8 ways to build collaborative teams. Harvard Business Review 11 (85), 100–109.
7 Marquis B. & Huston C. (2009) Leadership Roles and Management Functions in Nursing: Theory and Application, 6th edn. Lippincott, Williams, & Wilkins, Philadelphia, PA.
8 Burritt J.E. (2005) Organizational turnaround. The role of the nurse executive. Journal of Nursing Administration 35 (11), 482–489.
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